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Delivering Actionable Information To Front-line Lawyers

By John Alber
September 06, 2005

If a friend tells you that you have something in your teeth, chances are you'll visit a mirror and attend to the problem. That's actionable information. It is information 1) from a trusted source, 2) about something that's important to you, and 3) that, once known to you, will impel you to take action.

Winnowing Presumes the Wheat is There

Accounting and other enterprise systems amass information that is, almost by definition, not actionable by front-line lawyers. Volume of data is inherently at odds with actionability, and a good enterprise system must accommodate volume. It must account for every circumstance, every variable, every iteration. Much of this volume is chaff to lawyers. To be useful, the wheat must be winnowed out and presented to the pricing and staffing decision makers themselves (ie, not just to green eyeshade types deep in the firm).

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