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The Best Little Warehouse in Missouri
[Editor's Note: Articles on appropriate technology usually relate to Third World countries, but the topic proves to have relevance right here at home. In this informative and carefully reasoned article, one of A&FP's new Board members shows how to pursue ambitious Business Intelligence objectives without getting carried away.]
At least two large law firms have now decided to implement Enterprise Resource Planning (ERP) packages (in both cases, software from SAP AG), and are now in some stage of implementation. Anyone who reads the business press is aware that ERP implementations can lead to catastrophic results, as happened not long ago when a well known chocolate company found itself unable to fulfill orders following an ERP implementation. There are also many accounts of companies, especially manufacturing companies, successfully implementing ERPs, with attendant benefits. Clearly, ERPs present a risk/benefit choice for the businesses implementing them. The question I address here is whether the benefits of ERP outweigh the costs and risks for law firms.
My answer is no. I believe that, while ERPs definitely have a place in business, law firms present among the highest potential risks of failure because their business and IT processes are relatively immature. At the same time, modern data warehouse technology allows law firms to achieve many of the benefits of ERPs at a fraction of the cost and at much lower risk. To my mind, there is no question. ERPs are not appropriate for law firms. Data warehouses definitely are.
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