<b>Sales & Service Strategies:</b> Nine Ways to Provide Superior Client Service

Improving client service is especially important, as general counsels of large companies have revealed to BTI Consulting that more than two-thirds would not recommend their primary law firm, 50% plan to try a new law firm for a substantive matter this year and they plan to cut nearly 40% of their outside firms by 2008. With decreasing client loyalty, firms need to spend more time improving client service as well as building barriers to entries to other outside law firms.

7 minute read November 30, 2006 at 08:45 AM
By
Adam L. Stock
<b>Sales & Service Strategies:</b> Nine Ways to Provide Superior Client Service

Most businesses have come to recognize that it takes 'an entire company' to provide superior products and services.

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