In my last piece, we concluded with a question once asked in a popular song of the 1960s: 'Do You Want to Dance?' Implicit in the tuneful allusion is the
Client Speak: A Matrix of Understanding
By now, 'knowing the client' is a marketing bromide and a fairly tired one at that. To reinvest the mantra with actionable meaning, law firms must understand the in-house dynamic ' they must know how in-house counsel actually think ' in very specific terms.
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