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Professional Development: Being Civilized in a High-Tech World

By Sharon Meit Abrahams

When I started doing etiquette training in the mid 90s, the typical program focused on good manners and business protocol. Fast forward to the new millennium and I am discussing etiquette topics that were unknown a decade ago ' such as cell phones, PDAs and electronic mail. Interesting thing about etiquette, it constantly changes to keep up with society, technology and new business philosophies. Who would have thought or accepted the notion of 'business casual' anytime other than on 90-degree summer days or that a named partner would be called by his or her first name?

Unfortunately, with the dressing down of our attire and our loss of respect for station or attained status, we have also lost our common courtesies and basic levels of good etiquette. Have you looked around your firm and observed this loss? I challenge you to spend some time listening and watching how the partners, associates and staff interact with each other. I venture to say that technology has caused us to lose our congenial ways.

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