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I COULD LEARN A LOT FROM YOU <i>What Can Product Marketers Teach Us?</i>

By Bruce W. Marcus
August 04, 2008

It's been suggested by several readers that our orientation toward professional services marketing, as opposed to product marketing, is a prejudice. Admittedly, it's at least a bias against a pervasive academic view that the techniques of marketing a product apply equally to marketing a professional service. And indeed, the most successful professional services marketers tend to look to other professional services firms for answers and the best ideas, as well as for validation of their own ideas and processes.

Still, it would be foolish to automatically preclude any idea that's been forged in a marketplace of ideas. In a rational world, we take ideas from any reasonable place, accept the good ones, and eliminate the ones that are bad or not applicable. That means that are things to be learned by professional services marketers from the Toyotas and Microsofts and Dells of the world.

To know what can be learned from other companies, particularly manufacturing companies, it's important to understand the profound differences between a professional service and a product company. A manufacturer, for example, can innovate with new products, new styles or new models. Obviously, an accounting or law firm cannot, at least within the framework of the basic accounting or legal services. The rules are the rules and the accounting principles are the accounting principles and the law is the law. And while many accounting regulations and laws allow for some small latitude and interpretation, they do not offer room for a great deal of innovation.

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