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Legal Sales & Service: Process Improvement for Law Firms

By Catherine Alman MacDonagh and Laura Colcord
August 28, 2008

All law firm leaders are responsible for ensuring that processes are running at optimum efficiency. Management, marketing and business development and other business professionals, lawyers, practice group leaders ' really, everyone ' all deal with many processes every day. Often, we live with these processes without really understanding their direct and serious impact on law firm revenue, something everyone cares about.

If you're not operating at that “optimal” level, you're in very good company, since very few firms are even focused on process improvement. It is only recently that services businesses have begun to utilize a powerful and effective approach that has been embraced for decades by manufacturers.

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