Legal Sales & Service: Process Improvement for Law Firms

The marketing and business development department exists to serve ' we are the service arm of a service business. Our clients are both internal (the firm) and external (the firm's clients). The things we do and they way we do them affect ourselves, the firm and our clients, so we must care about our processes."

11 minute read August 28, 2008 at 07:47 AM
By
Catherine Alman MacDonagh And Laura Colcord
Legal Sales & Service: Process Improvement for Law Firms

All law firm leaders are responsible for ensuring that processes are running at optimum efficiency. Management, marketing and business development and other business professionals, lawyers, practice group leaders ' really, everyone ' all deal with many processes every day.

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