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If I Told You Once, Is That Enough?<i>Follow, Follow, Follow-up</i>

By Bruce W. Marcus
August 26, 2009

Okay, so you sent the prospect a letter. Or you had a great meeting. Or the prospect came to a seminar. And nothing happened.

You've learned the basic lesson. An initial contact, no matter how friendly, is not a marriage vow. The follow-up is necessary.

The fact is that in professional services marketing you've got a few distinctive things working.

  • The prospect may like you, but doesn't need your services at this moment.
  • The prospect is not in a position to make a decision on his or her own, and must discuss it with others. After all, you're not selling vacuum cleaners.
  • The prospect has seen you — plus half a dozen of your competitors. He can't make up his mind, partly because he doesn't quite remember which of you said what.

These are basic realities for both large firms and small, which is why the follow-up was invented.

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