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Six Strategies for Transitioning a Firm's Client Base from Senior to Other Partners

BY Joel A. Rose
February 24, 2010

In many of the more financially and professionally successful law firms, the opportunity of the firm to profit from the transition of clients from a departing senior partner to other partners at the right time has been well established. In these firms, client transition has become a function of management and client development opportunity rather than the age of the departing partner.

Every client, no matter how large or small, usually has one point person who has the greatest role in selecting and retaining the law firm. And every law firm, regardless of size, is usually connected to each of its clients by one person, almost always a partner, whose links are a little stronger than anyone else's.

The underpinning of these links most often include: 1) producing high-quality work in a timely manner at fees that are fair to the client and the firm; 2) shared attitudes toward the client's important issues, i.e., clients whose futures are affected by major social and political issues prefer lawyers who share their values, not merely advocate them, no matter how effectively the lawyer does so; and/or 3) personal ties based on family relationships, shared community interests, and personal friendships.

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