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We are in the middle of a communications revolution with the advent of the phenomena collectively referred to as “Social Media.”
Everyone is familiar with the plethora of Internet offerings ' Facebook, YouTube, MySpace, Twitter, Digg, Yammer and LinkedIn, to name just a few. There are more than 100 active social media sites, with millions participating in conversations every minute of the day, all over the world. Multinational companies and their CEOs are blogging, populating their walls on Facebook, and tweeting. It's an epidemic.
Accompanying these social media platforms is a growing new vocabulary: “user-generated content,” “podcasts,” “advercasting,” “vlogs,” “RSS,” “twitterjacking” and “astroturfing.”
On the one hand, companies want to capture the attention of potential customers roaming the social media space. On the other hand, conversations in the blogosphere are largely uncontrollable, and raise myriad risks. Social media can cause serious losses if not handled correctly.
How Can You Help Address The Phenomenon?
Unlike in other areas, it's difficult to find a specialist who can deal with all the social media platforms and their impact on the diverse operations of a large multinational corporation.
Yet the increasing evidence of real risks lurking in social media requires attention. This article suggests five things you can do to help corporate counsel address as first steps in understanding and dealing with social media and its risks.
1. It may not be comfortable, but open accounts with LinkedIn, Facebook and Twitter. Invite colleagues to be “friends,” contacts and “followers.” Without joining the conversation, one can never really understand its impact and potential. Surf Facebook and YouTube. See who is there and engage in the conversation. Post comments. Submit reviews. Learn the game.
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