Over the past year, my articles in this column have primarily focused on the benefits and insights that can be derived from a well planned and well executed Client Feedback
Client Speak: Client Feedback ' The 12 Essential Steps
This article ' in two parts ' will deal with the Client Feedback process, specifically the 12 essential steps involved. This first part lists the 12 steps and then describes steps 1 through 4a (pre-interview planning).
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