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Client Speak: Client Feedback ' The 12 Essential Steps
Over the past year, my articles in this column have primarily focused on the benefits and insights that can be derived from a well planned and well executed Client Feedback program.
These prior articles discussed such vital issues as: Alternative Fee Arrangements; the relative importance of Quality Work versus Quality Service; the nine prerequisites for successful Cross-Selling and Convergence; the necessary attributes of a Trusted Advisor; and, the substantial value that Client Feedback can provide above and beyond just an assessment of Client Satisfaction ' or Dissatisfaction ' and Loyalty.
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New York's Latest Cybersecurity Commitment
On Aug. 9, 2023, Gov. Kathy Hochul introduced New York's inaugural comprehensive cybersecurity strategy. In sum, the plan aims to update government networks, bolster county-level digital defenses, and regulate critical infrastructure.
The DOJ's Corporate Enforcement Policy: One Year Later
The DOJ's Criminal Division issued three declinations since the issuance of the revised CEP a year ago. Review of these cases gives insight into DOJ's implementation of the new policy in practice.
How AI Has Affected PR
When we consider how the use of AI affects legal PR and communications, we have to look at it as an industrywide global phenomenon. A recent online conference provided an overview of the latest AI trends in public relations, and specifically, the impact of AI on communications. Here are some of the key points and takeaways from several of the speakers, who provided current best practices, tips, concerns and case studies.
Use of Deferred Prosecution Agreements In White Collar Investigations
This article discusses the practical and policy reasons for the use of DPAs and NPAs in white-collar criminal investigations, and considers the NDAA's new reporting provision and its relationship with other efforts to enhance transparency in DOJ decision-making.