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We are all familiar with the old adage, “You are what you eat,” but is your firm allowing your clients to take control of your brand by awarding you the cases they send your way? In essence, are they defining your firm by what they allow you to eat? And, are you allowing your clients or target audiences to speak about you without accurately conveying your firm's brand message?
These are questions that have growing merit in a world where your clients are not simply controlling your brand by the type of work they send you, but rating your performance on your ability to understand their objectives and expectations. They are also rating your legal expertise, your efficiency and management of their processes, your responsiveness and communication, as well as your ability to predict their costs and budgeting skills. These ratings comprise the ACC Value Challenge and Index ' the yardstick by which firms are now being measured.
So what are firms to do? Hide their heads in the sand and hope this all goes away, or embrace the new transparency that has been given to all law firms and turn this information into an element of a positive and constructive brand? Law firms need to take back control of their brands.
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