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Client Speak: Client Feedback ' Best Practices
In the July 2011 issue, Part One of this article indicated that the Best Practices would be segregated as between the How and the By Whom. Part One also listed the nine components of the How best practices. It then went on to describe the first four; the remaining five will be described herein. (The By Whom best practices will be discussed in Part Three of this article, which will appear in the November 2011 issue.)
While a Client Feedback Program (“CFP”) may incorporate interviews (in-person and/or phone) as well as surveys (written or online questionnaires), this three-part article is oriented primarily toward interviews, which are what you'll want to use with your Tier 1 ' i.e., most valuable ' clients.
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The DOJ's Corporate Enforcement Policy: One Year Later
The DOJ's Criminal Division issued three declinations since the issuance of the revised CEP a year ago. Review of these cases gives insight into DOJ's implementation of the new policy in practice.
Use of Deferred Prosecution Agreements In White Collar Investigations
This article discusses the practical and policy reasons for the use of DPAs and NPAs in white-collar criminal investigations, and considers the NDAA's new reporting provision and its relationship with other efforts to enhance transparency in DOJ decision-making.
How AI Has Affected PR
When we consider how the use of AI affects legal PR and communications, we have to look at it as an industrywide global phenomenon. A recent online conference provided an overview of the latest AI trends in public relations, and specifically, the impact of AI on communications. Here are some of the key points and takeaways from several of the speakers, who provided current best practices, tips, concerns and case studies.
The DOJ's New Parameters for Evaluating Corporate Compliance Programs
The parameters set forth in the DOJ's memorandum have implications not only for the government's evaluation of compliance programs in the context of criminal charging decisions, but also for how defense counsel structure their conference-room advocacy seeking declinations or lesser sanctions in both criminal and civil investigations.