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Using Old Communications Technology May Cost More Than It's Saving
Anyone who has spent any time with someone who grew up during the Great Depression knows how an event like that can color people's thinking. When you give them a gift, they unwrap it carefully, then fold the wrapping paper so they can reuse it. If their ready-to-assemble furniture has extra screws in the bag, they throw them into a jar full of screws they will probably never touch again. Most importantly, they don't buy something new, especially something expensive such as a television or a car, until the old one is no longer usable.
That kind of thinking has come back into vogue in the corporate world in the past few years. As the economy continues to flounder, CEOs and CFOs in law firms are often reluctant to replace technologies they believe are working fine. Yet, what they may not realize is while they are saving some upfront costs, ultimately they could be saving pennies to lose dollars, relatively speaking.
This is certainly true in the world of telecommunications, which these days includes not only basic point-to-point phone service but also videoconferencing, conference calls, find me/follow me capabilities, call routing, call centers and more. As technologies became available, many firms added them piecemeal, without an overall communications technology strategy.
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