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Client Audits
Client Audits have proven to be a valuable tool in support of a law firm's strategic plan and related client relationship expansion efforts. Typically, each Client Audit is a significant undertaking, and focuses on gaining actionable feedback and implementing revenue and service enhancement initiatives in any of a firm's top 10 to 20 most important clients ' one client at a time.
What Are the Benefits?
Explicitly knowing what the client wants ' The feedback comes straight from the client executives, in contrast to hearsay or guesswork on the part of the firm's lawyers.
Preventing small problems from escalating into larger relationship issues ' If problems exist, once identified, they can now be fixed before they fester.
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