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Harness the Power of Active Listening

By Kimberly Alford Rice
October 30, 2013

Fact: An untrained listener is likely to retain about 50% of a conversation shortly after it is finished. The retention rate drops to 25% a mere 48 hours later. An untrained listener's recall of a conversation more than a couple of days ago will almost always be incomplete and usually inaccurate. It is no wonder, then, that miscommunications and disagreements ensue so frequently.

So how do we manage to deliver extraordinary client service and superior work product if we remember so little?

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