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Voice of the Client: Client Interviews: Lessons Learned
A meaningful client interview invariably produces valuable insights into the relationship between the client and its outside counsel, as well as opportunities to expand the scope of work. An interview provides opportunities for a firm to assess areas in which it can improve its service, as well as tactics to pursue additional work. Executed properly, an effective interview is an outstanding approach to strengthening a firm's relationship with a particular client.
Firms seeking to maximize the utility of client interviews, however, will aggregate the results of interviews and review them periodically ' say, at the end of a calendar year. By analyzing trends and recurring themes from interviews, firms learn bigger lessons about improving their overall client service. The lessons tend to fall into three categories: curing client myopia, deepening relationships, and demonstrating value.
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New York's Latest Cybersecurity Commitment
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Bit Parts
Summary Judgment Denied Defendant in Declaratory Action by Producer of To Kill a Mockingbird Broadway Play Seeking Amateur Theatrical Rights
How AI Has Affected PR
When we consider how the use of AI affects legal PR and communications, we have to look at it as an industrywide global phenomenon. A recent online conference provided an overview of the latest AI trends in public relations, and specifically, the impact of AI on communications. Here are some of the key points and takeaways from several of the speakers, who provided current best practices, tips, concerns and case studies.