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Future Proofing Your Back Office Operation For the Next Five to 10 Years
In this continued age of economic uncertainty and transition for law firms, the back office and support services functions have become an increased target of opportunity. Firms are thinking more strategically about how to reduce and recover back office costs, increase efficiency, and implement newer technologies, all while maintaining or increasing services to the end users. This is indeed a tall order for any firm to achieve.
Law firm decision makers now need to consider how the systems they put in place today will function strategically in five to 10 years. According to the Altman Weil Law Firms in Transition Survey 2014, many firms realize that they need to plan better for their future:
“Since the recession, when law firm were planning in six month or one year increments (if they were doing so at all), the planning outlook has stretched out again. Sixty-nine percent of firms now say they have a basic planning horizon of three to five years. “
The best way to guarantee that the work you do today will be relevant far into the future is to “future proof” your outsourcing contracts and the associated services that support these areas. This means structuring your contracts and services so that the work you do today is in place in five to 10 years, even with changing demands and market conditions. Firms that fail to do so risk relapsing back into service mediocrity and/or perhaps most damaging, escalating costs.
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