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<b><i>Voice of the Client:</i></b> Differentiation Through Better Client Connection

By Mark Medice
January 31, 2015

2015 has brought a new year with resolutions to begin new routines to achieve success. Recent economic reports for law firms tell the story of a legal economy that continues to face real change in the face of soft demand, even though there is increasing evidence of performance separation from some firms to others. (See 2014 Hildebrandt and Citi Advisory 2014 and Beyond: Embracing the New Reality, p. 2; The American Lawyer, May 2014, “The Super Rich Get Richer,” pp. 130,132.)

Even with optimism for the 2015 economy and recent positive law firm financial performance, the great recession has produced a “take-share” market that must be incorporated into the strategies of law firms and the routines and specific behaviors of the partners. We have to move beyond words to actions. For many, it is a time for real change. And it is a time to focus on new approaches to client relationships.

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