<b><i>Voice of the Client:</i></b> Trusted Adviser?

What is a Trusted Adviser and how do you become one, thereby deepening and strengthening a relationship? The authors explains.

15 minute read April 01, 2015 at 12:34 PM
By
Bruce Heintz
<b><i>Voice of the Client:</i></b> Trusted Adviser?

I work with law firms and lawyers to gauge their clients' levels of satisfaction and lack thereof. Over many years, I've been involved in thousands of in-person interviews with in-house legal counsel and business executives on behalf of law firms, Big Four accounting firms and other professional services organizations.

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