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<b><i>The Voice of the Client:</i></b> Fruitful Feedback.How to Talk to Your Client So That Everyone Benefits
“94% of global law firm clients were not asked for any formal feedback from their primary law firm.” ' Acritas' Sharplegal research
“53% of law firms do not have a formal client feedback program.” ' Citi 2013 Law Firm Leaders Survey
From the survey results noted above, it seems that many law firms aren't doing a particularly good job of talking with their clients. Why do so many firms fall down here?
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