<b><i>Voice of the Client:</i></b> Are Lawyers Listening and Leading?

Whether or not to meet with clients on a regular basis will now significantly impact a firm's success. And this means all inactive important clients of the firm, not just the firm's current active clients.

11 minute read October 01, 2015 at 11:43 AM

Silvia Coulter

<b><i>Voice of the Client:</i></b> Are Lawyers Listening and Leading?

A client-centric focus for a firm will never steer the firm wrong. A lawyer-centric focus may. Deference to the firm's lawyers who may be opposed to leadership or the business development chief about visiting “their clients” will hurt the overall firm and its chances of retaining and growing important clients.

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