Law.com Subscribers SAVE 30%

Call 855-808-4530 or email [email protected] to receive your discount on a new subscription.

<b><i>Voice of the Client:</i></b> Are Lawyers Listening and Leading?

By Silvia Coulter
October 02, 2015

A client-centric focus for a firm will never steer the firm wrong. A lawyer-centric focus may. Deference to the firm's lawyers who may be opposed to leadership or the business development chief about visiting “their clients” will hurt the overall firm and its chances of retaining and growing important clients. Whether or not to meet with clients on a regular basis will now significantly impact a firm's success. And this means all inactive important clients of the firm, not just the firm's current active clients.

To make the time to hear back from them about the upcoming goals and plans and any feedback about their relationship with the firm not only stimulates the relationship between the firm and the client; it also energizes those who speak with the clients to do more of these meetings. Enter the practice leaders and their new and evolving roles.

Practice leaders, department chairs and office heads all play an important role in the firm's leadership. To expand their roles slightly and add business development and client retention to their overall job responsibilities will provide new leadership opportunities for them and the potential for the firm to drive its client-centric culture.

This premium content is locked for Entertainment Law & Finance subscribers only

  • Stay current on the latest information, rulings, regulations, and trends
  • Includes practical, must-have information on copyrights, royalties, AI, and more
  • Tap into expert guidance from top entertainment lawyers and experts

For enterprise-wide or corporate acess, please contact Customer Service at [email protected] or 877-256-2473

Read These Next
Major Differences In UK, U.S. Copyright Laws Image

This article highlights how copyright law in the United Kingdom differs from U.S. copyright law, and points out differences that may be crucial to entertainment and media businesses familiar with U.S law that are interested in operating in the United Kingdom or under UK law. The article also briefly addresses contrasts in UK and U.S. trademark law.

The Article 8 Opt In Image

The Article 8 opt-in election adds an additional layer of complexity to the already labyrinthine rules governing perfection of security interests under the UCC. A lender that is unaware of the nuances created by the opt in (may find its security interest vulnerable to being primed by another party that has taken steps to perfect in a superior manner under the circumstances.

Strategy vs. Tactics: Two Sides of a Difficult Coin Image

With each successive large-scale cyber attack, it is slowly becoming clear that ransomware attacks are targeting the critical infrastructure of the most powerful country on the planet. Understanding the strategy, and tactics of our opponents, as well as the strategy and the tactics we implement as a response are vital to victory.

Legal Possession: What Does It Mean? Image

Possession of real property is a matter of physical fact. Having the right or legal entitlement to possession is not "possession," possession is "the fact of having or holding property in one's power." That power means having physical dominion and control over the property.

The Stranger to the Deed Rule Image

In 1987, a unanimous Court of Appeals reaffirmed the vitality of the "stranger to the deed" rule, which holds that if a grantor executes a deed to a grantee purporting to create an easement in a third party, the easement is invalid. Daniello v. Wagner, decided by the Second Department on November 29th, makes it clear that not all grantors (or their lawyers) have received the Court of Appeals' message, suggesting that the rule needs re-examination.