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Seven Ways for Law Firms to Improve Client Service

By Joi F. Scardo
May 01, 2016

Question: Do law firms really need to please clients all of the time? Answer: Of course not. Only work to please those clients you wish to keep.

While client service has been a buzzword in the legal arena for more than a decade, progress in the area has been slow to come. Many law firms now seek client feedback, either through a formal program of visits or surveys, or informally as attorneys interact with clients.

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