<b><i>Voice of the Client:</i></b> Getting to Wow!

The old-school term is Client Satisfaction. It's been replaced with Client Delight, which is defined as beyond satisfaction. No matter what you call it, best-in-class client service is where it's at ' and where it will be going for some years to come.

5 minute readJune 01, 2016 at 12:00 AM
By
Bruce D. Heintz
<b><i>Voice of the Client:</i></b> Getting to Wow!

The old-school term is Client Satisfaction. It's been replaced with Client Delight, which is defined as beyond satisfaction. No matter what you call it, best-in-class client service is where it's

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