DOL's New Rules on ERISA Claims Procedure for Disability Benefits

Overview of the Final Rule

The DOL has published a Fact Sheet (http://bit.ly/2pv2g5Y) that provides an overview of the new requirements, which include the following:

• New Disclosure Requirements. New benefit denial notices that include a more complete discussion of why the plan denied a claim and the standards it used in making the decision.
• Right to Claim File and Internal Protocols. New statement required in benefit denial notices that regarding claimant's entitlement to receive, upon request, the entire claim file and other relevant documents and inclusion of internal rules, guidelines, protocols, standards, or other similar criteria used in denying a claim (or a statement that none were used).
• Right to Review and Respond to New Information Before Final Decision. Plans may not deny benefits on appeal based on new or additional evidence or rationales that were not included when the benefit was denied at the claims stage, unless the claimant is given notice and a fair opportunity to respond.
• Avoidance of Conflicts of Interest. Claims and appeals must be adjudicated in a manner designed to ensure independence and impartiality of the persons involved in making the decision. For example, a claims adjudicator or medical or vocational expert cannot be hired, promoted, terminated, or compensated based on the likelihood of such person denying benefit claims.
• Deemed Exhaustion of Claims and Appeal Procedures. If a plan does not adhere to all claims processing rules, the claimant is deemed to have exhausted the administrative remedies available under the plan, unless the violation was the result of a minor error and other conditions are met.
• Certain Coverage Rescissions are Subject to the Claim Procedure Protections. Rescissions of coverage, including retroactive terminations due to alleged misrepresentation of fact (g., errors in the application for coverage) must be treated as adverse benefit determinations, which trigger the plan's appeals procedures. Rescissions for non-payment of premiums are not covered by this provision.
• Communication Requirements in Non-English Languages. Language assistance for non-English speaking claimants are required under some circumstances.

Next Steps

Before April 2018, plan sponsors employers should:

• Identify which benefit plans (in addition to long-term disability) it sponsors are subject to the final rule (and consider whether to amend any plan that currently triggers the new rules to rely on the disability determinations of another plan to avoid having to comply with the final rule);
• For any plan subject to the final rule, review and revise claims and appeal procedures prior to April if the plan is not already in compliance with the new rule;
• Update participant communications, such as summary plan descriptions and claim and appeal notices, as needed; and
• Discuss administration of disability benefits with any third-party administrators and insurers to ensure compliance.

Sidebar

Sponsors of plans that provide benefits in the event of disability should proceed as follows:

• First, determine whether their plans will be subject to these final regulations.
• If so, review their claims and appeals processes, plan language, and denial notices.
• Ensure that any denial notices issued during the remainder of 2017 offer to make any criterion relied upon in denying a claim, as well as an explanation of any scientific or clinical judgment, available to a participant upon request.
• Finally, make any other necessary modifications and plan amendments before these regulations become fully applicable on APRIL 1, 2018.

A Fact Sheet on the final rules is available from DOL here.

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Lawrence L. Bell, JD, LTM, CLU, ChFC, CFP®, AEP, a member of this newsletter's Board of Editors, has served as Tax Bar liaison to the IRS for 10 years. He has received patents in actuarial product fields dealing with COLI, GASB, FASB, IASB and OPEB solutions. To learn more, visit www.mycpo.net.