Law.com Subscribers SAVE 30%

Call 855-808-4530 or email [email protected] to receive your discount on a new subscription.

Accounting and Financial Planning for Law FirmsFeaturesLaw Department ManagementLaw Firm ManagementLaw Firm PartnersSuccession PlanningYoung Professionals

Five Keys to Successfully Transitioning Clients Across Generations

By Kent Zimmermann
March 01, 2019

Client relationship succession planning is a top concern among law firm leaders. Citibank's 2019 Client Advisory devoted a section to this topic. Firms of all stripes frequently develop goals in their strategic plans to facilitate more effective client relationship transitions.  However, according to the results of an insightful survey by the Attorneys' Liability Assurance Society (ALAS) released to its member firms last year, there is room for many firms to take a more formal and proactive approach to effectively transition client relationships across generations.

This yields an increasingly important opportunity in the current competitive landscape in which many clients are using fewer and fewer firms over time. Over the past 10 years, legal departments have decreased rather than increased their spending on outside counsel. Many high-performing firms are successfully growing the size of their client relationships of strategic importance, increasingly serving them across the firm's platform. And consistent with that trend, 60% of GCs say they send nearly all of their work to their top 10 firms, according to a 2018 CounselLink survey.

This premium content is locked for Entertainment Law & Finance subscribers only

  • Stay current on the latest information, rulings, regulations, and trends
  • Includes practical, must-have information on copyrights, royalties, AI, and more
  • Tap into expert guidance from top entertainment lawyers and experts

For enterprise-wide or corporate acess, please contact Customer Service at [email protected] or 877-256-2473

Read These Next
Why So Many Great Lawyers Stink at Business Development and What Law Firms Are Doing About It Image

Why is it that those who are best skilled at advocating for others are ill-equipped at advocating for their own skills and what to do about it?

Bankruptcy Sales: Finding a Diamond In the Rough Image

There is no efficient market for the sale of bankruptcy assets. Inefficient markets yield a transactional drag, potentially dampening the ability of debtors and trustees to maximize value for creditors. This article identifies ways in which investors may more easily discover bankruptcy asset sales.

The DOJ's Corporate Enforcement Policy: One Year Later Image

The DOJ's Criminal Division issued three declinations since the issuance of the revised CEP a year ago. Review of these cases gives insight into DOJ's implementation of the new policy in practice.

A Lawyer's System for Active Reading Image

Active reading comprises many daily tasks lawyers engage in, including highlighting, annotating, note taking, comparing and searching texts. It demands more than flipping or turning pages.

Blockchain Domains: New Developments for Brand Owners Image

Blockchain domain names offer decentralized alternatives to traditional DNS-based domain names, promising enhanced security, privacy and censorship resistance. However, these benefits come with significant challenges, particularly for brand owners seeking to protect their trademarks in these new digital spaces.