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What We Should Have Learned from COVID, Part 1: When In Doubt, Communicate

By J. Mark Santiago
May 01, 2024

In mid-March of 2020, the world seemed to come apart. COVID restrictions were announced and implemented worldwide. Within days, most of the law firms in the United States (and the rest of the world) closed their offices and switched to remote work. Most firms remained closed for the remainder of that year and began to return to their offices by late 2021. Now, most of the Am Law firms are working a three or four day in the office schedule with the remainder of the week worked remotely. Non Am Law firms are mostly back in their offices full time and have been since 2022.

I have spent a great deal of time trying to identify what we can learn from COVID and have identified nine of them. I present the first three this month and will follow-up with additional thoughts in subsequent months. So, to paraphrase my old Constitutional Law professor:

"What did we learn from COVID" kiddos?

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