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FeaturesAccounting and Financial Planning for Law FirmsLaw Firm Management

Sink or Swim: The Evolving State of Law Firm Administrative Support

By Al Freeman
October 01, 2024

Administrative support has been under siege for almost a decade, with an unsustainable talent model and a ticking retirement time clock. Now with the advent of flexible work models and generative AI, those changes are accelerating at an unprecedented pace.

Most firms have begun the journey of change. From efforts to improve admin-attorney ratios to the emergence of support teams and attorney resource centers, to the impact of hybrid work models now accelerated by the introduction of AI, the paradigm of legal administrative support within law firms has undergone a remarkable transformation over the last decade.

But this begs the question: are the changes to administrative support successful, and do law firms feel they are sufficiently prepared to meet future business needs?

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