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Law Firm Client Relationships

  • Cash flow management can be particularly challenging. You need to account for the time lag between cash going out and cash coming in. This requires financial and management discipline, strong internal policies and procedures for billing and collection policies, planning and attention to detail.

    June 01, 2018Bill Sansone
  • If you listen to the marketplace, you will know what to do in connection with client growth and client retention. Are firms listening to this advice?

    June 01, 2018Jim Durham
  • Law Firms Should Double Down on Their Existing Clients By Focusing on Client Satisfaction and Retention Rates Rather Than Billable Hours and Origination Credits

    New client acquisition can cost 15 times more than retaining an existing client, and yet most lawyers spend their limited and valuable time chasing new clients.

    May 01, 2018Kathryn B. Whitaker 
  • Most of the time, delayed payments are a result of actions by the law firms themselves. Let's take a look at 11 factors impacting the collection of attorney fees on a timely basis and how to avoid these mistakes.

    April 01, 2018Peter Oliva
  • The increasing competition in the legal industry highlights the importance of differentiation and adding value beyond the work product. Face-to-face interactions with clients are a critical component in differentiation because they provide the opportunity to understand better the nuances of clients' businesses, develop deeper relationships, and drive productive collaboration.

    April 01, 2018Brook W. Redmond and Ali C. Ferro
  • How the Recent Heller Ehrman Case Impacts Lawyer Mobility and Clients Choice of Counsel

    The law of unfinished business, as applied to cases billed on an hourly basis, has been the subject of much commentary and case law. In Heller Ehrman, the high California court, like the New York Court of Appeals, found that a dissolved law firm did not have a property interest in hourly matters for work performed after dissolution. The case is worth exploring as it impacts, among other things, lawyer mobility and clients choice of counsel.

    April 01, 2018Arthur J. Ciampi
  • Many attorneys already share intellectual capital by writing articles or delivering presentations with the hope of attracting additional business. However, most individuals, and even firms, have not developed a cohesive plan to ensure maximum exposure.

    March 01, 2018Cindy Sharp