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Voice of the Client: General Counsel's Top Concerns and Other Takeaways From A GC Panel Image

Voice of the Client: General Counsel's Top Concerns and Other Takeaways From A GC Panel

Eric Dewey

While General Counsel are becoming involved in more areas of the business, especially as a result of COVID, their core responsibility remains enterprise risk. The conversation at a recent general counsel panel at the Southern California Marketing Partners Forum examined the evolution of the Chief Legal Officer and General Counsel roles, especially in light of increasingly lean staffs and support and the ways in which outside counsel may be well-positioned to help bring more resources, more support, and more collaboration to the relationship.

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Business Development Strategies to Inspire Trust and Confidence Image

Business Development Strategies to Inspire Trust and Confidence

Stephanie Friese

People refer business to those they like and trust, and both are equally important. Someone may believe we are the best at what we do, but if they don't really like us, they are not going to refer business to us. So, how do we begin to inspire trust and confidence in the first meeting?

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GC Panel Reveals Challenges and How Outside Firms Can Help Image

GC Panel Reveals Challenges and How Outside Firms Can Help

Eric Dewey

While General Counsel are becoming involved in more areas of the business, especially as a result of COVID, their core responsibility remains enterprise risk.

Features

Legal Industry 'Ripe for Disruption' Image

Legal Industry 'Ripe for Disruption'

Cassandre Coyer & Justin Henry

While the law firm model has historically rewarded inefficiencies, recent trends show that model is reaching its expiration date.

Features

Top 7 Reasons Firms Are Leveraging Experience Data Image

Top 7 Reasons Firms Are Leveraging Experience Data

Jason Noble

Looking forward, firms appear to be counting on rate increases to maintain profitability, but there are signs that clients are likely to be more resistant to further rate hikes as payments slow down and realization was in decline at the end of 2022.

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How to Give and Receive Feedback Effectively to Improve Team Performance Image

How to Give and Receive Feedback Effectively to Improve Team Performance

Mark Beese

The problem with giving feedback is that it often comes across as criticism. Human beings tend to react defensively, resulting in a denial of the feedback or worse, entrenchment in the behavior or attitude that may be derailing them in the first place? How can we give feedback in a way that minimizes defensiveness?

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Why Are Some Bills Easier to Collect Than Others? Image

Why Are Some Bills Easier to Collect Than Others?

Alex Geisler

Why do some people sail through the entire budgeting, billing and collection process, while for others collection always means trepidation?

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Meeting Client Expectations to Provide Good 'Customer Service' Image

Meeting Client Expectations to Provide Good 'Customer Service'

Alex Geisler

Buyers of legal services are now a highly sophisticated and connected community. What the clients now not only want but insist on, is operational efficiency, effectiveness and transparency.

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Meeting Client Expectations Image

Meeting Client Expectations

Alex Geisler

The New Reality, for which law firms are scrambling to equip themselves, is that law firms no longer define their own service levels. Now it's the clients, and they have clear expectation parameters.

Features

Unseen Champions: Hiring for Long-Term Success Image

Unseen Champions: Hiring for Long-Term Success

Corey Castillo

In the current talent war, many law firms are hunting for talent with a focus on traditional "industry experience" and prestigious educational backgrounds as familiar criteria in their candidate search process. But what if law firms are missing high value talent — on both the legal and administrative side — that may be right under their nose?

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