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Features

CRM Success: A Playbook for Disrupting Traditional CRM Image

CRM Success: A Playbook for Disrupting Traditional CRM

Kiara Hughes

Here's the playbook for disruption: Take attorneys out of the equation. Stop building CRM that succeeds or fails on their shoulders. We need to shift the focus and, instead, build the technology from the ground up for the professionals who actually use it: marketing and business development.

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Improving Billing Security Improves Client Experience Image

Improving Billing Security Improves Client Experience

Saurabh Mehra

Client service doesn't end before the invoice goes out. Every interaction is an opportunity for the firm to provide the best experience current knowledge and technology is able to deliver — and since security is a key component of what clients want, security needs to be part of that equation.

Features

5 Ways AI Strengthens Client Relationships and Revenue Generation Image

5 Ways AI Strengthens Client Relationships and Revenue Generation

Jody Glidden

Maintaining consistent communication with clients can be time-consuming for most law firm professionals. It requires a substantial commitment of resources to stay informed about recent events and developments relevant to the client's business. The time has never been better for firms to start introducing technology, like AI, to improve their overall business.

Features

Shielding Law Practices: Mitigating Vendor Risks to Safeguard Client Confidentiality Image

Shielding Law Practices: Mitigating Vendor Risks to Safeguard Client Confidentiality

Brad Hibbert

Because vendors often access clients' internal systems, customer data, and intellectual property, they will always be a magnet for hackers searching for valuable data. Bad actors will always look for the weak spots in a firm's defenses, including those deployed by a firm's vendors and other third parties. And signs point to a growing number of cyberattacks, not a lessening of them.

Features

Let's Do Lunch! Image

Let's Do Lunch!

Steve Salkin

Is the lunch meeting still a thing? Is it a lost art? A lost opportunity?

Features

AI, the Billable Hour and Improving Client Service Image

AI, the Billable Hour and Improving Client Service

J. Mark Santiago

The ultimate guardian of the quality of client service is the partners' own judgement but properly utilizing AI can set expectations that will benefit the clients and the firm and end forever the "End of the Billable Hour" stories.

Features

Need to Do More with Less? Focus on CRM Success Image

Need to Do More with Less? Focus on CRM Success

Chris Fritsch

In this era of more with less, marketers desperately need tools to fill in the gaps between more and less. One potential tool should be the firm's customer relationship management software.

Features

Nurture Your Clients To Develop, and Deepen, Relationships Image

Nurture Your Clients To Develop, and Deepen, Relationships

Yuliya LaRoe

Business development is, first and foremost, about people and your relationships with these people. While marketing and visibility activities (speaking, writing, etc.) are critical, it's the people who ultimately make the hiring decisions. As a lawyer, while time is rarely on your side, developing your Nurture System will help you strengthen and deepen your important relationships in ways that are sustainable and effective.

Features

Law Firm Leadership: Beyond Coffee and Client Alerts: Strategizing Your Client Nurture System for Multidimensional Relationships Image

Law Firm Leadership: Beyond Coffee and Client Alerts: Strategizing Your Client Nurture System for Multidimensional Relationships

Yuliya LaRoe

Business development is, first and foremost, about people and your relationships with these people. While marketing and visibility activities (speaking, writing, etc.) are critical, it's the people who ultimately make the hiring decisions. As a lawyer, while time is rarely on your side, developing your Nurture System will help you strengthen and deepen your important relationships in ways that are sustainable and effective.

Features

How Law Firms Can Utilize Artificial Intelligence for Marketing Image

How Law Firms Can Utilize Artificial Intelligence for Marketing

Stuart J. Oberman

Artificial Intelligence will revolutionize law firm marketing forever. Law firms are now (or should be) leveraging the potential of AI in order to enhance their marketing efforts. By harnessing the capabilities of AI, law firms are able to expand their marketing strategies, boost efficiency, accuracy, and overall client engagement.

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