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This article ' in two parts ' will deal with the Client Feedback process, specifically the 12 essential steps involved. This first part lists the 12 steps and then describes steps 1 through 4a (pre-interview planning).
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By profiling current clients and looking back over the years of data accumulated, law firms have an abundance of experience to determine what works and what does not when it comes to business development. The key is to set up a systemized approach to extract that data.
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Wolf Block and a number of former partners are seeking a stay of a legal malpractice lawsuit brought against them by car dealership owner Alan Potamkin over the firm's drafting of a prenuptial agreement.
UPDATING CLIENT RETENTION TO ALIGN INTERESTS - client retention relies on the relationships that you establish with current and prospective clients. In our business developoment seminars, we emphasize the importance of selling based on the client or prospect's needs rather than the size of your firm, the number of offices the firm has, or the awards that your firm has received. Successful law sales require a balance between the firm's responsibilities and in-house counsel's responsibility to…
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As e-discovery practitioners, our goal is to make the process for our clients more manageable and as cost-effective as possible. We sought to automate and streamline the process through the application of strategic technology and well-developed workflows.
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With the worldwide release of Office 2010 in June, Microsoft has once again unleashed a frenzy of new software purchases ' and even more Office upgrades ' globally.
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While the ACLU and other nonprofit legal groups have been declared exempt from a strict proposal for regulating lawyer Web sites, Florida's largest law firms are starting to band together to protest the regulations, largely on First Amendment grounds.
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On-the-job Internet surfing has become a problem that employers can no longer ignore. A recent Office of Inspector General investigation, for example, revealed that senior-level SEC staff, including an attorney, used their workplace computers to view online pornography for up to eight hours per day during the period of time that led this country's biggest economic meltdown since the Great Depression.
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What <i>specifically</i> managing partners and members of management committees should do to coalesce their partners, associates and staff into a well-managed and informed organization, with all of the professional and administrative personnel working together to achieve the firm's immediate and long-term objectives.