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What Law Firms Can Learn from The Ninth Annual Law Department Operations Survey

BY Robin Snasdell
March 01, 2017

Over the last few years, the legal operation managers' role has flourished, growing from a profession in its infancy into an unruly teenager, far more mature but with substantial areas poised for development. The Ninth Annual Law Department Operations Survey from the Blickstein Group, sponsored in part by Consilio, recently explored this trend in corporate law departments. The Survey collected information about law department operations (LDO) from a record 133 in-house professionals, delivering actionable benchmark data that in-house law departments can use to create effective management strategies. The results showed that more than ever, law departments are focused on implementing programs and structures to improve their financial management and deliver value.

LDO Managers Are on the Rise

The Survey reveals substantial growth in the range and significance of LDO managers. Ten years ago, the LDO manager was a fledgling concept: only the largest organizations hired a full-time employee to fill this role. Today, the majority of organizations that earn at least $2 billion in revenue have a dedicated LDO manager; almost all organizations with at least $10 billion do. Today, LDO professionals hold a growing range of responsibilities, doing practically everything short of practicing law. They juggle multiple tasks, including law department administration, e-discovery, outside counsel management, vendor selection and management, law department strategy, financial reporting and forecasting and records management, among others.

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