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Challenging. Frustrating. Aggravating. These are just some of the words I have heard colleagues use to describe the experience of working with marketing vendors. While the idiom “no pain, no gain” might have a rightful place in the world of competitive athletics, its application in the business world, including law firms, should certainly be the exception rather than the rule.
For purposes of this article, a marketing vendor (also referred to as a consultant, freelancer, agency or service provider) is an experienced professional or entity retained by a firm on an outsourced basis to develop, execute and/or evaluate specific plans, strategies and/or actionable tasks, either as a one-time project or as part of an ongoing arrangement.
I have worked with many marketing vendors across diverse industries. Results ranged from exceptional to mediocre to awful. I also operated my own consulting business. This broad experience provided me with a unique understanding of the dynamics of the client-vendor relationship and a deep appreciation for the factors that drive success for each party.
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