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To Train or Not to Train: That Is the Question

By Sharon Meit Abrahams
December 01, 2017

A practice group leader calls the head of the professional development department and says, “My practice group needs a team building workshop.” It would be easy to gather team-building materials, run off to the nearest fancy resort and conduct a half-day session in an effort to create a cohesive work group. Unfortunately, training as a solution is most likely a perceived need rather than a legitimate one. A legitimate training need is when a person or persons do not know how to perform a task, lack a skill or are missing knowledge. These are remedied by training. More often than not, the issue is not a training matter, but rather an outcome of poor management or lack of proper procedures.

Conducting a Needs Assessment

True training needs are determined by conducting a needs assessment. The following are starting points:

  • review of financial reports;
  • collection of poor work product;
  • experience of high turnover;
  • analysis of exit interviews; and
  • receipt of client complaints.

A needs assessment should be conducted when performance is inappropriate or inadequate. This means when one or more attorneys or staff are not doing what they should be doing, or they are doing something they should not be doing. A formal needs analysis can uncover the problem when there is a performance discrepancy, a difference between what someone should be doing and what they are doing. This is called a skill gap. The goal is to move from actual performance to desired performance.

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