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It's 2025: What Did We Do to Successfully Shift Law Firm Operations?
When the pandemic of 2020 hit, our firm, like most others, vacated our flagship mid-town Manhattan office along with our other domestic locations and, began the process of working and collaborating from home. Initially it was chaotic, but we learned to Zoom, work remotely, and the billable hours which decreased initially, came back and we ended up close to budget. Payments from clients were slow through 2020 but rebounded in 2021.
About 80% of the attorneys and staff at our New York location elected not to return to the office on a full-time basis, and about 50% of the attorneys and staff at our other locations decided the same.
When several vaccines were developed and things reverted somewhat back to back to normal around 2021, we found ourselves as a firm with too much space, too much equipment (and not the right kind), an underutilized administrative staff, and a fragmented, patchwork approach to the "New Normal."
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