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New Report Focuses on How Modern Law Firms Are Navigating Digital Transformation

By Ari Kaplan
September 01, 2023

In collaboration with Affinity Consulting, iManage, and SurePoint Technologies, I was fortunate to interview 18 chief operating officers, 10 executive directors, one chief executive officer, and one chief administrative officer at law firms, with a median of 140 professionals and 73 lawyers, between February 21, 2023, and March 15, 2023, to better understand the most promising areas for growth, best practices for change management, and how firms can continue to thrive in an uncertain economic climate.

The new report — Leadership, Growth, and Profitability in a Post-Pandemic Era: Insights on Navigating Digital Transformation in the Modern Law Firm — emphasizes the connection between legal technology and law firm success, the importance of training to ensure technology adoption, the influence of automation and document management on digital transformation, and how law firms are deploying data to create a competitive advantage.

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Introduction

Leadership is fluid and by definition requires an ability to navigate across expected and unexpected paths. In fact, modern leaders need to be simultaneously proactive and reactive. And in legal, they need to deftly honor tradition and strive for change without disrupting an inherently delicate balance between technological progress, generational shifts, and complex business dynamics. In describing the current environment, one executive director noted, "Not only were we keeping the spinning plates in the air before the pandemic, now someone has lit them on fire."

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