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CRM Success: A Playbook for Disrupting Traditional CRM

By Kiara Hughes
June 01, 2024
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The Challenge of Traditional CRM

According to the 2023 Thomson Reuters Marketing Partner Forum Survey, of all the tools in the marketing mix, CRM was considered one of the two "least effective." In 2024, it hit rock bottom ranking "not effective at all." Why?

For starters, CRMs for legal just seem really hard. The configuration, third-party integrations, bolt-ons, custom objects, widgets and workflows turn deployment times for traditional CRMs into months, even years.

But surely one of the most stubborn obstacles to a successful CRM is attorney adoption. The 2024 Thomson Reuters Marketing Partner Forum Report cited that an overwhelming number of attorneys surveyed found marketing tasks across the board as "highly unpopular" and "not effective," while ranking "building client relationships" as "highly popular."

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