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Improving Billing Security Improves Client Experience
Every law firm wants their clients to have exceptional experiences of their services, from intake through invoice delivery because client service is often the key differentiating factor in winning new business as well as retaining and expanding existing.
Client service, however, has changed over the years. It's no longer a story of handing clients prestigious, 50-yard-line football tickets; rather, much of what clients consider to be client service today has to do with data and security.
In fact, year over year, the ACC Chief Legal Officers' survey shows that CLOs site security and data management as their number one priority when working with outside counsel; and as security threats evolve, so too the areas for which law firms should be scrutinizing for heightened security as part of that business-critical client service.
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