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Improving Billing Security Improves Client Experience
Every law firm wants their clients to have exceptional experiences of their services, from intake through invoice delivery because client service is often the key differentiating factor in winning new business as well as retaining and expanding existing.
Client service, however, has changed over the years. It's no longer a story of handing clients prestigious, 50-yard-line football tickets; rather, much of what clients consider to be client service today has to do with data and security.
In fact, year over year, the ACC Chief Legal Officers' survey shows that CLOs site security and data management as their number one priority when working with outside counsel; and as security threats evolve, so too the areas for which law firms should be scrutinizing for heightened security as part of that business-critical client service.
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In a profession where confidentiality is paramount, failing to address AI security concerns could have disastrous consequences. It is vital that law firms and those in related industries ask the right questions about AI security to protect their clients and their reputation.
COVID-19 and Lease Negotiations: Early Termination Provisions
During the COVID-19 pandemic, some tenants were able to negotiate termination agreements with their landlords. But even though a landlord may agree to terminate a lease to regain control of a defaulting tenant's space without costly and lengthy litigation, typically a defaulting tenant that otherwise has no contractual right to terminate its lease will be in a much weaker bargaining position with respect to the conditions for termination.
Pleading Importation: ITC Decisions Highlight Need for Adequate Evidentiary Support
The International Trade Commission is empowered to block the importation into the United States of products that infringe U.S. intellectual property rights, In the past, the ITC generally instituted investigations without questioning the importation allegations in the complaint, however in several recent cases, the ITC declined to institute an investigation as to certain proposed respondents due to inadequate pleading of importation.
The Power of Your Inner Circle: Turning Friends and Social Contacts Into Business Allies
Practical strategies to explore doing business with friends and social contacts in a way that respects relationships and maximizes opportunities.
Authentic Communications Today Increase Success for Value-Driven Clients
As the relationship between in-house and outside counsel continues to evolve, lawyers must continue to foster a client-first mindset, offer business-focused solutions, and embrace technology that helps deliver work faster and more efficiently.