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Marketing the Law FirmFeaturesLaw Firm Marketing and Business Development

Turning Troubled Company Communication Around

By Ioana Good
July 01, 2024

Effective communication is critical during times of change within a company. When mishandled, it can lead to confusion, dissatisfaction, decreased morale, and in the worst case, eventual failure of an organization. But it's possible to turn troubled communication around and transform a potentially negative situation into a positive one. The key is getting out in front of your mistakes with transparency and genuine apologies … easier said than done.

First and foremost, turning around troubled communication requires acknowledging the issue openly. When employees feel that their concerns are being ignored or minimized, it exacerbates negativity. Acknowledge the problem, admit any mistakes made, and express a genuine commitment to improving the situation. Transparency builds trust and sets the foundation for a more constructive dialogue.

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