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Features

Meeting Client Expectations to Provide Good 'Customer Service' Image

Meeting Client Expectations to Provide Good 'Customer Service'

Alex Geisler

Buyers of legal services are now a highly sophisticated and connected community. What the clients now not only want but insist on, is operational efficiency, effectiveness and transparency.

Features

5 Digital Marketing Trends to Follow to Stay Competitive In 2023 Image

5 Digital Marketing Trends to Follow to Stay Competitive In 2023

Alexis Sikorski

Amid the seismic shift of law firms joining the digital revolution, five key trends are emerging that will help shape how clients interact with firms and determine who their representation will be in the coming year.

Features

Without Mandatory Retirement, Lack of Succession Plans Threaten Small and Midsize Firms Image

Without Mandatory Retirement, Lack of Succession Plans Threaten Small and Midsize Firms

Dan Roe, Justin Henry & Jessie Yount

In the post-pandemic era, widely adopted flexible work arrangements have given lawyers a new view of their work. But in a profession without mandatory retirement policies, a partner's decision to keep practicing may not entail a discussion of the ultimate succession of their practice and clientele.

Features

Conflict Strategies: Three Keys to an (Almost) Drama-Free 2023 for Your Law Firm Image

Conflict Strategies: Three Keys to an (Almost) Drama-Free 2023 for Your Law Firm

Susannah Margison

Office drama can be a big problem for law firms. Whether it is showing up as office gossip, the partner who is terrible to their associates and staff, two people who just cannot seem to get along, or a revolving door of lawyers or staff, drama can be distracting, hamper productivity, and reduce billable hours.

Features

10 Legal PR Predictions for 2023 Image

10 Legal PR Predictions for 2023

Elizabeth Lampert & Lara Cupit

As we come into the holiday season, PR professionals will have to adapt and pivot with all the variables to think about ways to satisfy 2023 PR trends and get their client in the spotlight.

Features

How Law Firms Can Have Their (Hybrid) Cake and Eat It, Too Image

How Law Firms Can Have Their (Hybrid) Cake and Eat It, Too

AshLea Allberry

Lawyers, especially young lawyers, want to work from home. But there are downsides, such as a decrease in networking and personal relationships. How can technology help balance these out so that attorneys and law firms can have their cake and eat it too.

Features

The Impact of the Great Resignation on Legal Department Knowledge Management Image

The Impact of the Great Resignation on Legal Department Knowledge Management

Shanil R. Vitarana

Taking the time to build out technology-enabled contract workflows and document institutional knowledge is a must-have for the modern legal department looking to thrive well beyond today's challenges.

Features

Marketing Tech: Avoid Making Hasty Tech Decisions When In Crisis Mode Image

Marketing Tech: Avoid Making Hasty Tech Decisions When In Crisis Mode

Tomas Suros

In March 2020 and the months immediately following, many firms found themselves scrambling to implement tools that would meet the needs of new remote work realities. Understandably, many of these decisions were done quickly without the normal level of due diligence. Now, the same firms are realizing that those hasty, though necessary, decisions should be revisited or undone.

Features

The Case for Having A Lawyer As Your Financial Planner Image

The Case for Having A Lawyer As Your Financial Planner

Bryce Sanders

The accounting industry picked up on this idea years ago when the big accounting firms set up subsidiaries offering management consulting services. Lawyers are in an ideal position to offer impartial investment advice because they are fiduciaries.

Features

Ideas to Generate Business Development and PR Collaboration In Remote and Hybrid Environments Image

Ideas to Generate Business Development and PR Collaboration In Remote and Hybrid Environments

Ryan King

It's important for marketing, BD and PR to have a shared understanding of the firm's brand, positioning, financial goals and related KPIs to succeed in reaching and resonating with the firm's targeted audiences. Making the time to connect and collaborate here will lead to a clearer understanding of the opportunities, pain points and bottlenecks in your firm as they relate to marketing, BD and PR.

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