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Features

Disruption, Opportunity and Outsourcing In a Post-COVID World Image

Disruption, Opportunity and Outsourcing In a Post-COVID World

Rob Mattern

Law firms are at a crossroads triggered by the transformational impact of the pandemic, and wondering whether the mandate for change will continue or shrink back to pre-2020 operations. For most firms, the answer is to continue on the road for change, including reengineering the delivery of legal services.

Features

Five Things Law Firm Leaders Need to Do As People Return to the Office Image

Five Things Law Firm Leaders Need to Do As People Return to the Office

Mark Beese

Slowly, ever so slowly, lawyers and staff are making their way back to the office. While we all look forward to returning to normal, the normal we left…

Features

Online Extra: Talent Crunch Triggering Alarm Bells for Law Firms Image

Online Extra: Talent Crunch Triggering Alarm Bells for Law Firms

Andrew Maloney

The talent crunch has triggered alarm bells about law firms' long-term viability, as epic workloads and existential upheaval continue to rain on a generation that's less interested in the traditional benefits of Big Law life.

Features

Accountability Questions for Business Development Coaching Success Image

Accountability Questions for Business Development Coaching Success

Vivian Hood

Working with a business development coach is an investment in yourself that can bring about career success by having a deliberate strategy in place.

Features

Obstacles to Overcome So Attorneys Can Train Others Image

Obstacles to Overcome So Attorneys Can Train Others

Sharon Meit Abrahams

This article delves into what firms can do to support their attorneys who lead training initiatives such as on-boarding new associates, delivering substantive knowledge, designing skill development training or any other aspect of professional development in the legal field.

Features

Managing Outreach Is the Most Important Task for Practice Group Leaders Image

Managing Outreach Is the Most Important Task for Practice Group Leaders

Eric Dewey

No other job of a practice group leader does more to solve the many challenges of running a practice group than does a steady flow of new work from new clients.

Features

The Most Important Task Practice Group Leaders Fail to Manage Image

The Most Important Task Practice Group Leaders Fail to Manage

Eric Dewey

There is one task that practice group leaders prioritize above all others: the management of the group's outreach. No other job of a practice group leader does more to solve the many challenges of running a practice group than does a steady flow of new work from new clients.

Features

Understanding Your Clients' Changing Needs In a Post-Pandemic Legal Market Image

Understanding Your Clients' Changing Needs In a Post-Pandemic Legal Market

Marci Krufka Taylor

If it was challenging to get facetime with clients pre-pandemic, that challenge has only multiplied in the post-pandemic world. As firms look for creative ways to reconnect with clients, client interviews and surveys have become more important than ever for ensuring client satisfaction, loyalty and profitability.

Features

Stakeholders: How to See Things from the Client's Perspective Image

Stakeholders: How to See Things from the Client's Perspective

Catherine Alman MacDonagh

Without hearing the Voice of the Customer (or Client), we risk missing the mark in our strategy, messaging and positioning, as well as delivery of work, product and service, operations, technology, staffing and so forth — in short, we potentially miss on everything.

Features

The Queen's Gambit: Vetting Costs and Other Factors In Hiring a Tech Vendor Image

The Queen's Gambit: Vetting Costs and Other Factors In Hiring a Tech Vendor

Abeer Abu Judeh

There are numerous "gameplays" to reduce risks when selecting and hiring a technology vendor. With each mitigating factor you incorporate into your contracting playbook, prepare to incur additional costs.

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