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The Administrative Services Hat Trick
A “hat trick” is a sports metaphor and occurs when three goals are scored by a single individual in a single game. Hat tricks do not occur often (and for some reason appear to occur most frequently in hockey games), but when they do the fans react with great enthusiasm, a lot of cheering and at least in the games I have attended, a lot of spilt beer.
I was recently reminded of this expression at the ALA annual conference in Denver. I was speaking on how law firms could provide better administrative support for their attorneys and how alternative strategies were being deployed by some law firms to achieve those goals.
After my session, the discussion continued with a group of participants and the hat trick metaphor was born. We decided that the administrative services hat trick in law firms would be:
- Higher quality plus additional services provided to a firm's attorneys for more hours and additional days than what is now currently available.
- Improved administrative employee morale, less turnover and real career progression opportunities for the administrative staff.
- Reduced operating expense for the firm, resulting in additional funds to finance a firm's strategic growth, upgrading of the firm's technology platform and equipment, or additional funds to compensate superior partner/attorney performance or attract additional partners/attorneys.
To achieve all of those benefits with a single action or even a group of actions by the management of a law firm would indeed be worth losing some beer.
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