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Stakeholders: How to See Things from the Client's Perspective
Without hearing the Voice of the Customer (or Client) (VOC), we risk missing the mark in our strategy, messaging and positioning, as well as delivery of work, product and service, operations, technology, staffing and so forth — in short, we potentially miss on everything.
In our process improvement, project management, and innovation work, we start by learning what is value in the eyes of the client. Since processes exist to serve clients (meaning internal AND external clients), this means that we examine every activity from each client's perspective. We also seek to understand what value is clear, what's possibly value added, and what isn't at all clear. All non-value add activities are prime candidates for minimization or outright elimination.
This explains why the Legal Lean Sigma Institute team insists that "efficiency" is about so much more than simply "doing more with less" or "reducing costs." For us, it's about doing the right things, they right way, and then doing them right — the first time, every time. How we define "right" begins with understanding what is "value" for the primary users (the clients) of a process. Ultimately, then, being "efficient" might well involve doing more with more or less with more or even more with more!
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Strategy vs. Tactics: Two Sides of a Difficult Coin
With each successive large-scale cyber attack, it is slowly becoming clear that ransomware attacks are targeting the critical infrastructure of the most powerful country on the planet. Understanding the strategy, and tactics of our opponents, as well as the strategy and the tactics we implement as a response are vital to victory.
'Huguenot LLC v. Megalith Capital Group Fund I, L.P.': A Tutorial On Contract Liability for Real Estate Purchasers
In June 2024, the First Department decided Huguenot LLC v. Megalith Capital Group Fund I, L.P., which resolved a question of liability for a group of condominium apartment buyers and in so doing, touched on a wide range of issues about how contracts can obligate purchasers of real property.
CoStar Wins Injunction for Breach-of-Contract Damages In CRE Database Access Lawsuit
Latham & Watkins helped the largest U.S. commercial real estate research company prevail in a breach-of-contract dispute in District of Columbia federal court.
The Article 8 Opt In
The Article 8 opt-in election adds an additional layer of complexity to the already labyrinthine rules governing perfection of security interests under the UCC. A lender that is unaware of the nuances created by the opt in (may find its security interest vulnerable to being primed by another party that has taken steps to perfect in a superior manner under the circumstances.