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Voice of the Client: Map Processes and Workflows Together to REALLY Hear the Voice of the Client Image

Voice of the Client: Map Processes and Workflows Together to REALLY Hear the Voice of the Client

Catherine Alman MacDonagh

Clients want better answers than "we are a fabulous, client centered team." They want to know what you are doing for real and how working with you will actually help them. Process improvement and project management are incredibly effective for this purpose.

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Does Corporate Attorney-Client Privilege Extend to Company Executive? Image

Does Corporate Attorney-Client Privilege Extend to Company Executive?

Elkan Abramowitz & Jonathan S. Sack

The question of when does company counsel also represent a company executive often comes up in white-collar issue investigations.

Features

Why a Mutuality of Services Mindset In Legal Makes for A Better Post-COVID Culture Image

Why a Mutuality of Services Mindset In Legal Makes for A Better Post-COVID Culture

Leigh Vickery

In the legal industry, transitioning to a culture of care poses more of a challenge to law firms than other businesses. What is needed now is for attorneys to seize the chance to reshape their profession and strengthen their position as leaders of our society.

Features

Providing Superior Value to Clients In a Rocky Economic Climate Image

Providing Superior Value to Clients In a Rocky Economic Climate

Roger E. Barton

What kinds of firms are best positioned to provide superior value to clients and why this is such a critical consideration in the current economic climate.

Features

AI Is Calling Time On the Billable Hour Image

AI Is Calling Time On the Billable Hour

Jason Brennan

The game has changed substantially for law firms today — the evolution of the legal business model is underway and artificial intelligence (AI) is playing a big role in calling time on the billable hour.

Features

Implications of Transfer of Attorney-Client Privilege In Bankruptcy Cases Image

Implications of Transfer of Attorney-Client Privilege In Bankruptcy Cases

Andrew C. Kassner & Joseph N. Argentina Jr.

One of the most misunderstood areas of law for non-bankruptcy and bankruptcy attorneys alike is the attorney-client privilege, including the scope of the privilege, who holds it, and when and by whom it can be waived. As is often the case, in bankruptcy, additional complexities arise.

Features

Professional Development: Three Essential Muscles Law Marketers Must Flex While the COVID-19 Crisis Continues Image

Professional Development: Three Essential Muscles Law Marketers Must Flex While the COVID-19 Crisis Continues

Debra Baker

During times of uncertainty lawyers can hunker down and wait it out, hoping that an opportunity to reengage with clients will present itself. Or they can lean into their discomfort and suspend their self-interest, meeting clients where they are even when there may be no immediate billable work or new business to be had. The latter approach creates a meaningful opportunity for lawyers to deepen relationships and set themselves apart from the pack.

Features

Competitive Intelligence: Back to Basics In Times of Uncertainty Image

Competitive Intelligence: Back to Basics In Times of Uncertainty

Patricia Ellard

One of the keys to success in competitive intelligence is communication. Effective communication builds rapport with your clients, which, in turn, builds trust and instills confidence that you will be able to get what they need to achieve their goals. During the COVID-19 pandemic, these elements of trust and rapport have never been more important. In times of stress, there is no time, and it's harder, to build trust and instill confidence.

Features

Back to Basics In Times of Uncertainty Image

Back to Basics In Times of Uncertainty

Patricia Ellard 

One of the keys to success in competitive intelligence is communication. Effective communication builds rapport with your clients, which, in turn, builds trust and instills confidence that you will be able to get what they need to achieve their goals. In the last few months, this element of trust and rapport has never been more important.

Features

If 2020 Is a Wash, Make 2021 Better By Setting a Marketing Strategy Image

If 2020 Is a Wash, Make 2021 Better By Setting a Marketing Strategy

Amanda Sexton

If you're feeling drained or unsure what the next year will bring, try doing something optimistic and strategic. Try working on your 2021 budget.

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