Features

Do Law Firms Need to Re-think Outsourcing Strategies?
flexible sourcing models, with interchangeable or multiple service providers, is now becoming the mainstay for most client sourcing strategies. This outsourcing trend has been consistent over the past two years, with clients describing their strategies as "multi-vendor" and "multi-sourced."
Features

How Will the Am Law 200 Use Their 2021 Profits?
While nobody seems to think that the current inflationary period constitutes the new normal for the Am Law 200, the sustained demand has helped firms smooth out some of the challenges that will become sharper when there isn't as much legal work to go around.
Features

Experience Is Everything: Why Focusing On Client Experience is Critical and How to Get Started
In this marketplace, one thing is abundantly clear: To remain competitive, you must adapt. So how can you adapt in a way that meets the increased expectations of today's client? Focus on client experience.
Features

20 Business Lessons from 20 Years to Apply Today
Lessons learned from years of listening, emulating, taking risks, and learning from failures and successes alike.
Features

Brands In the Metaverse: What You Need to Know
While it is still unknown how the metaverse will take shape, lawyers advising brands should familiarize themselves with the opportunities it presents, the risks involved, and strategies to consider for enhancing and protecting a client's brand.
Features

The Impact of Trust On Cooperation
a tendency to trust optimizes outcomes on average — but you have to think in individual transactions. Are lawyers too distrusting to make good decisions in those instances? This article explores the concept of trust, the impact of trust on cooperation, and whether lawyers have trust issues and what that means for them and for their clients.
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Using Process Improvement and LPM for Competitive Advantages in Pricing and Fee Arrangements
This article explores the connection between process improvement, project management, and pricing. Clients want budget predictability, options in fee arrangements, and value. The firms that do this well, regardless of their size or location, will have the competitive advantage.
Features

Hallmarks of Highly Successful Coaching Programs
How well does your attorney coaching program stack up? Here are six pillars to self-assess whether your informal or formal business development coaching and training programs are working.
Features

Reframing 101: How to Use 'Yes' and 'No' for Negotiation Breakthroughs
When you're negotiating, being able to reframe — to change your perspective and approach an issue through a new lens — is critical to getting your needs and wants met.
Features

Rebranding Your Law Firm? Read This First
If your firm is making substantive changes, a rebrand helps to communicate that internally and externally.
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