Features
Digital Dive: The Digital Buyer's Journey: How to Nurture Your Potential Clients
Is there an elegant and effective way to use the power of online media to nurture your potential clients? Yes, and here's a process to follow for each of the steps of that journey:
Features
Voice of the Client: Map Processes and Workflows Together to REALLY Hear the Voice of the Client
Clients want better answers than "we are a fabulous, client centered team." They want to know what you are doing for real and how working with you will actually help them. Process improvement and project management are incredibly effective for this purpose.
Features
Why a Mutuality of Services Mindset In Legal Makes for A Better Post-COVID Culture
In the legal industry, transitioning to a culture of care poses more of a challenge to law firms than other businesses. What is needed now is for attorneys to seize the chance to reshape their profession and strengthen their position as leaders of our society.
Features
Leveraging Data to Drive Innovation in A Post-Pandemic (We Hope) World
With a new year and fresh outlook for the future, the time is ripe for legal technologists and innovators to take the delivery of legal services and client experience to the next level. One key is recognizing that successful innovation is equal parts mindset, method and message.
Features
Providing Superior Value to Clients In a Rocky Economic Climate
What kinds of firms are best positioned to provide superior value to clients and why this is such a critical consideration in the current economic climate.
Features
Firms Adding Financial Analysts to Calculate Profitability
Law firms are increasingly adding new staff members and software to calculate their profitability, helping firms determine partner compensation and make other business decisions.
Features
What ALM Reporters and Editors Expect From Law Firms and PR Pros in 2021: Part I
Part I of this series looks at what veteran legal editors want and expect from law firms and PR pros in 2021. Part II will be in the February issue. Part I offers you a head start.
Features
For the New Year, Copy High Growth Firms by Prioritizing Marketing Investment
Firms must be cautious as they re-examine budget priorities to not underestimate the harm that can be caused by failing to consider the long-range damage that can be done to a firm's brand by cutting back too much on their marketing efforts.
Features
AI Is Calling Time On the Billable Hour
The game has changed substantially for law firms today — the evolution of the legal business model is underway and artificial intelligence (AI) is playing a big role in calling time on the billable hour.
Features
For the New Year, Copy High Growth Firms By Prioritizing Marketing Investment
In the chaos of this past year, it is easy to lose sight of long-term priorities for the sake of addressing short-term crises. Firms must be cautious as they re-examine budget priorities to not underestimate the harm that can be caused by failing to consider the long-range damage that can be done to a firm's brand by cutting back too much on their marketing efforts.
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