Discussion of a survey that highlights what the client is really thinking, and how law firms can effectively respond.
September 02, 2017Bruce Alltop
One aspect of law firms that is becoming increasingly of interest to clients — and an area that might offer opportunities for differentiation — is law firm commitment to increasing and sustaining diversity.
September 02, 2017John J. BuchananWhat is missing in driving revenue growth at law firms is accelerating leadership. It is one of 12 exceptional management practices that firms should focus on, including branding, building client value, strategy, team building, and so forth.
September 02, 2017Allan ColmanThe art of speaking, understanding, asking and developing dialogue has been eliminated in this fast-paced, quick-reply, "do it now" universe we now live in. Sure, we can communicate around the world in seconds, and conduct business at extraordinary speed; however we have lost the "human" elements of conversation. And it matters!
September 02, 2017Bianca MoreirasHow to Leverage Technology to Showcase Them
From following up more effectively to communicating with greater frequency, the elements of distinction are well known, but often poorly executed. Those who embrace them, even imperfectly, are likely to rise above their peers.
September 02, 2017Ari KaplanProfessionals and watchdogs from all walks of life are thinking, talking, writing and counseling about ethical practices in various industries. Public relations and marketing professionals, too, must always consider ethics in the context of how they advise law firms and attorneys on making sound decisions about the messages and content they disseminate to the public.
August 02, 2017Randy LabuzinskiOne aspect of law firms that is becoming increasingly of interest to clients — and an area that might offer opportunities for differentiation — is law firm commitment to increasing and sustaining diversity.
August 01, 2017John J. BuchananThe law firm business model of the past is under attack. Slowly, private legal is responding with things like developing knowledge management systems, establishing jobs for data analysts who can establish pricing of services and beginning to look at ways to outline workflows and processes. Unfortunately, corporate clients are impatient and are beginning to push harder for improved efficiency and increased speed of service delivery.
August 01, 2017Teresa J. WalkerNASA Doesn't Need a Social Media Policy, and Neither Do You
You don't need a separate policy governing how your firm's staff will represent you on social media. You already have one.
August 01, 2017Spencer X SmithGiven the level of focus placed on client teams, industry teams, and client feedback by our law firm clients over the past 18 months, it would appear that firms are not only seeking out the voice of the client, but they are listening and taking action.
August 01, 2017Bruce Alltop
